When I heard that a full service was going to resume at Heathrow's Terminal 5 yesterday, the day of my flight to Japan, I had a feeling things wouldn't run smoothly.
Arriving at the new terminal by car it certainly didn't look like anything special. When you get inside, though, it's much more impressive. It's most unlike most people's image of Heathrow in that it's clean and well presented.
Checking in was painless and boarding went smoothly as well. It was only once everyone was on the plane that we were told that something wasn't right - all of the luggage onboard had to be 'security checked' one by one which would take around 45 minutes. We were kept content by a drink and customs declaration forms for our arrival in Japan. After 45 minutes we were then told that it would take another half an hour. Not surprisingly, that time elapsed and that plane still hadn't budged.
Two and a half hours after our scheduled departure we were allowed to take off. The flight was the usual long and gruelling test. The most interesting point of the flight for me was that the man sitting next to the window near me didn't get up to go to the loo the entire time. That's 12 hours and believe me, he was drinking quite a lot! I'm sure he must have been about to explode but just didn't want to ask if he could get passed.
At Narita a list of 40 passengers was pinned to a board near the conveyer belts for British Airways flight BA005. It said that each of the listed passenger's bags was not on the plane. Guess who's name was on it?
I queued up and was told that my suitcase had been forwarded on to the next British Airways flight, which was due to arrive within an hour (because it hadn't been delayed before take off it effectively caught up with us). Some of the other people weren't so lucky as they were simply told that their suitcases would be forwarded to their hotels when they arrived in Japan - just not today.
One British guy said to his Japanese wife, 'It's at times like this that it makes you proud to be British.' His wife simply answered 'Kawaisou.' which means something like 'I feel sorry for you.'
The next flight arrived and the conveyer built piled up with bags but my suitcase didn't appear. So it turned out I was in the same position as the people who'd left without their bags but was delayed by an extra hour! In all, I reckon I was delayed by a total of five hours and ended up leaving Narita without my suitcase.
All my clothes and toiletries are in my case, not to mention tennis gear including my racket.